Question 1

If I don't have time to join the tour can I come see the reindeer by myself?

Accepted Answer

In order to come to our camp we require our guests to book one of our tours. We don’t have staff members at all times at the camp, therefore we can only receive visitors during the tours.

Question 2

Are there toilets at the camp?

Accepted Answer

Yes, we have toilets at the camp and we also have an accessible toilet. The toilets are right next to the entrance.

Question 3

Can I have an overnight experience?

Accepted Answer

Currently we don’t offer overnight experiences.

Question 4

Can I bring my own pets to the camp?

Accepted Answer

Own pets are not allowed at the reindeer camp. We want to ensure the safety of our reindeer, as they might get scared of dogs at the camp.

Question 5

Can I bring an assistance dog to the camp?

Accepted Answer

Assistance dogs coming to the camp is not a problem. The dog should however stay out of the fence where the reindeer are, so they don't get scared.

Question 6

Can I have a Vegetarian/Vegan meal?

Accepted Answer

We have a vegetarian/vegan meal option which is a tomato based stew, with celery and vegetables. It is also cooked over the open fire and it is gluten and lactose free. We cook the food fresh every day and will also ask you at the camp again if you would like the vegetarian/vegan option so you will definitely get the right meal.

Question 7

Does the meal include lactose/gluten?

Accepted Answer

Bidos: includes lactose but is gluten free
Vegetarian soup: gluten and lactose free
Please do not hesitate to contact us if you have any questions about the food ingredients. We would like to know about any food allergies beforehand. You can let us know via email info@tromsoarcticreindeer.com

Question 8

Are you open in Spring/Summer?

Accepted Answer

Unfortunately we are closed from Mid-April to the beginning of November. All our reindeer spend the Summer up in the mountains, where they also give birth to new calves. 
The season opening and closing time also depend on the weather. Follow our updates on the website and social media to see when we open.

Question 9

What should I bring to the camp?

Accepted Answer

Please bring warm clothes (at least two layers), gloves and hat and good winter boots.

Question 10

Do you organize private tours?

Accepted Answer

Please call or send us an email info@tromsoarcticreindeer.com regarding the kind of private tour you would like to have and we will do our best to make this happen for you.

Question 11

What language is spoken at the tour?

Accepted Answer

The tours are usually held in English. Our guides also speak Norwegian. Some of our guides also speak other languages. 
In case you need translation to another language, please contact us.

Question 12

Are pictures included in the tour?

Accepted Answer

You can take as many pictures as you wish with your own camera/phone, but we don’t provide pictures.

Frequently asked questions

Our meeting point in the city